👋 Hey Flow Fam,
Your reputation isn’t just what people say behind your back. It’s what they read, see, and feel before you ever show up. Between reviews, mentions, search results, and social chatter, your brand lives everywhere at once. This week we’re locking in tools, workflows, and hacks that help you manage your brand story on autopilot. Let’s do reputation right.

In This Flow

• Reputation is currency, yet the smartest brands never cash in on trust.

• Ultra in-depth GoHighLevel Reputation Management Tutorial

• Community Vibes

• 6 Reputation Management Apps

• Find the issues that cost you money

//HEADLINE

Big Picture Buzz

Reputation now drives value in ways your marketing alone cannot. A recent study found that reputation contributes 63% of a company’s market value. Nearly 75% of consumers trust a company more if it has strong reviews, and 60% avoid a business if poor reviews are public.

Credibility has moved beyond brand messaging into real-time public feedback. If you are not actively shaping your online reputation, you are leaving opportunity and value on the table.

//VIDEOSPOTLIGHT

Ultra in-depth GoHighLevel Reputation Management Tutorial

The video “Ultra in-depth GoHighLevel Reputation Management Tutorial” walks through how to handle reviews, build consistent 5-star ratings, and set up automated workflows.

It focuses on practical steps you can act on right now thus monitoring, responding, and automating without relying purely on fancy AI claims.

//COMMUNITY

Meet Reviewflowz, a review-management platform founded by Axel Lavergne. In just three weeks the team built a Slack bot to automate review collection and monitoring for SaaS brands. The result? A streamlined workflow that transformed how companies responded to feedback and boosted credibility in tight timeframes. Read the full story here!

What is your go-to workflow for gathering or responding to feedback that actually moved the needle? Hit reply and tell us what you did, why it worked, or how you’d improve it. We’ll share one standout workflow in next week’s issue and give you shout-out in front of the Flow Fam.

//APPS

Toolbox Picks

1. AICarma – Tracks how a brand appears in AI-driven search and brand-visibility platforms.

2. Lucidya – Global social-listening tool that monitors brand mentions, sentiment, and reputation across social, blogs, forums, and news.

3. Chatmeter – Multi-location review, listings, and reputation analytics platform for brands managing many locations. Delivers sentiment insights and multi-location review analytics.

4. Center AI – Review-management tool that also helps automate review requests and measure performance by location.

5. Profound – Platform built around how brands show up in generative search results and want to monitor their presence in “answer engines”.

6. Otterly AI – Tool that monitors brand representation inside large‐language‐model outputs and brand visibility in AI contexts.

//INSIGHTS//UPDATES

• Airtable just released Tab jumping and Section collapsing on their Interface pages 📣📣 Skip the long scrolling!
  

  

• Quantum Computing has the stock market astir with start of the execution stage (plus lost of hype) around the breakthroughs. These 11 companies are already gearing up of integration of the technology. Keep your ears to the ground on this one!

//HACKS//TEMPLATES//TUTORIALS

Find the issues that cost you money

Import feedback from tickets, calls, forms, and social; let AI do the triage; use the template and 2-minute demo to get running fast with this Airtable AI Play template.

Bring customer notes, emails, reviews, and phone message summaries into one place. You can copy-paste or forward them without needing coding. The system groups similar problems and highlights the urgent ones. That means you stop reading every single message and start fixing the things that actually move the needle.

Each group becomes an easy action item. Assign it to a team member, add a due date, and mark it done when fixed. You get fewer repeat complaints and happier customers.

//PROBLEMSOLVED

We love it when a community comes together

See this week’s finds of solved questions in the Make.com and Airtable communities and tweak them to fit your needs.

❓ Airtable: Updating multiple records from a Find Records list.
Solution: Use “Repeat for each record” with “Update record → Current Item → Record ID” or run a short script in the automation.

❓ Make.com: After splitting a scenario with a Router, you need to merge the paths into a single route for unified processing.
Solution: Use “Set variable” in each branch, then “Get variable” at the end to consolidate data.